Terms & Conditions
Terms of Use
The following Terms of Use apply to the website operated by The Forest restaurant (hereinafter: “we”, “us”, or “the Restaurant”) under the domain name www.theforestcafe.co.il (hereinafter: “the Website”).
1. General
- Please read these Terms of Use carefully before browsing the site. These Terms constitute a binding agreement between you (hereinafter: “you” or “the customer”) and The Forest. Accessing and/or browsing and/or using the Website in any way constitutes your full agreement to the Terms of Use, including all guidelines, conditions, and rules as updated and published on the Website.
- You also agree that any information provided directly or indirectly through the Website will be handled according to The Forest’s Privacy Policy. The Privacy Policy is an integral part of these Terms of Use and can be found via a link on the Website. Please read it carefully before using the Website.
- If you do not agree with all or part of the Terms of Use, you are not permitted to use the Website.
- If you are under the age of 18, please read these terms carefully with your parents or a guardian. If you or your parents do not agree to these Terms of Use, you are not permitted to use the Website.
- Violation of these Terms or the Privacy Policy may result in termination of your access, legal action, or other remedies by The Forest or relevant authorities.
- The Terms and content are written in masculine form for convenience only and apply equally to all genders. Section headings are for convenience only and do not affect interpretation.
2. Placing an Order
- The Website allows for food and drink orders for delivery or self-pickup, according to the menu published on the Website (“placing an order”).Placing an order through the Website indicates your full and irrevocable confirmation that you have read, understood, and agreed to the Terms of Use and Privacy Policy. To complete an order, follow all steps of the ordering process.
- The products available for ordering are those shown on the Website at the time of the order. Images are for illustration only and may differ from actual products. Prices include VAT and are as displayed at the time of ordering.The Forest may, at its sole discretion, change the products and prices at any time without prior notice, including discontinuing products.
- Orders must be properly submitted, including all required details. The Forest is not responsible for incomplete or faulty orders, even if caused by the Website. We are not liable for any damage or loss due to incorrect or missing order information.
3. Personal Information & Privacy Policy
- To place an order, you must provide personal details such as your full name, email address, and contact information. You are not legally obligated to provide this information, but providing all required fields is necessary to complete an order.You must provide accurate information when ordering.
4. Order Cancellation
- Once an order is placed, it cannot be canceled, and products cannot be returned. Please check your order details carefully before submitting.
- We strive to allow cancellations of orders that haven’t yet been prepared, provided cancellation is received within five minutes of the order and before preparation begins. Cancellations must be made by calling the relevant branch or in person.
- Cancellations/refunds are not allowed in the following cases:
Customer entered incorrect items.
Customer entered wrong delivery address.
- If a product is unavailable after placing an order, The Forest may cancel the order and refund the full amount or offer a substitute of equal value. If declined, the order will be canceled, and you’ll be refunded. This refund is the sole remedy.
- The Forest may prevent or cancel orders at its sole discretion in cases including but not limited to: Credit card was declined or blocked, Incorrect customer information,Non-payment, Illegal use of the Website, Actions that harm The Forest or others, Violation of these Terms or other agreements with us, Technical or typographical errors in product details or pricing, Technical issues preventing proper order processing, Force majeure, war, terrorism, or events outside our control.
5. Deliveries
- The customer must be present at the specified delivery address. If the customer is unreachable within 5 minutes and/or after two contact attempts, the delivery may be canceled, and the customer charged.
- Deliveries may be handled by our staff or a third party. Customers may choose self-pickup during ordering to avoid delivery charges. This choice cannot be changed afterward.
- We reserve the right to determine and update delivery charges and minimum order amounts.
- Upon delivery or pickup, we may require ID verification and signature, especially for credit card payments.
- Any deviation from policy does not constitute a precedent. Waivers of any term do not waive others.
6. Limitation of Liability
- The Forest makes efforts to maintain the proper functioning of the website; however, it does not guarantee that the services provided through the website will be uninterrupted and/or provided in an orderly manner and/or without stoppages, malfunctions, including hardware, software, or communication line failures, and/or that the website will be free of viruses and/or other destructive or malicious components. The Forest shall not bear any responsibility, directly or indirectly, for any damage or expense resulting from such disruptions, including cases where your transaction order was not received for any reason and/or any technical problem that prevents you from placing a transaction order.
- The Forest shall not be held liable for any illegal activity carried out by users and/or customers and/or any other party that is not fully under its control.
- The Forest and/or anyone acting on its behalf bear no responsibility regarding the consumption of products offered on the website by you, including any side effects that may occur due to your sensitivity to certain food ingredients, improper storage of the product, or consumption of the product after a period that is not suitable for its nature. You are responsible for checking the food ingredients in the order before placing it and before consuming the food.
- The Forest and/or anyone acting on its behalf shall not be and will not be held liable under any circumstances, and shall not be obligated to you for any direct, indirect, special, incidental, or consequential damage and/or any other damage arising from an order placed on the website and/or failure to deliver and/or a defect in the product. In any case, The Forest’s liability toward you is limited to the amount paid by you for the product.
- The Forest shall not be held responsible for errors, omissions, opinions, and/or inaccuracies that may occur and/or be published on the website and/or as a result of using the website.
7. indemnity
- You agree and undertake to indemnify The Forest, to hold it harmless and fully compensate The Forest, its employees, directors, affiliated companies, or anyone acting on their behalf, for any damage, loss, claim, payment, or expense incurred by them, directly or indirectly, including attorney’s fees, expert fees, and reasonable legal expenses, in connection with or as a result of your breach of the terms of use and/or any claim, demand, and/or lawsuit brought against The Forest and/or anyone on its behalf by your agents and/or any third party related to and/or resulting from your use (of any kind) of the website.
- If you use the website contrary to the terms of use or applicable law, you shall be liable to compensate and indemnify The Forest and/or its employees, directors, shareholders, or anyone acting on their behalf for any direct and/or indirect damage, including loss, lost profits, payment, or expense incurred by them — including attorney’s fees and legal costs — all upon first demand and based on it.
8. intellectual property
- All data and information on the website, including texts, data, images, and videos, except for information contained in links to other websites that the site refers to and/or may refer to, and all related intellectual property rights, including copyrights, patents, trademarks, logos, and website design, are the property of The Forest or it holds the distribution and usage rights in Israel. The information and services provided by it on the website shall not be considered as granting any license or rights whatsoever to the intellectual property of The Forest or of any third parties, as applicable.
- The copyrights on the website, including its trademarks, website design, and any other unique and exclusive actions on the site belonging to the company, are reserved by the company. It is prohibited to copy or publish the website pages in whole or in part and/or to use them or the information contained therein in any way, including commercial use, without the prior explicit written consent of The Forest.
9. Use of the website and its contents
- The website, the services available through it, and the materials contained therein are offered and made available subject to the terms of use, on an “As Is” basis and according to their availability, without any representation, warranty, or guarantee of any kind, whether express or implied. The Forest shall bear no liability, express or implied, regarding the characteristics of the services and/or the website, the availability of the services and/or the website, or the nature of the materials on the website, including liability for the technical correctness of the website, infringement of rights, or the suitability of the website for specific purposes and/or specific individuals.
- Use of the website for any illegal purpose or any purpose prohibited by the terms of use is forbidden.
- You agree that you will not copy, publicly display, reproduce, upload, publish, transmit, sell, market, or otherwise distribute any of the materials appearing on the website or any part of the website, unless you have obtained the prior explicit written consent of The Forest to do so.
- Unless otherwise approved in a written agreement, any link to the website shall be made according to the following terms: Links to the website shall not, in any way, suggest or represent that The Forest is affiliated with any person and/or entity, or that The Forest endorses and/or sponsors any product and/or service; the appearance, placement, and any other characteristic of the link to the website shall not harm and/or diminish the trademarks of The Forest or its affiliates and its good name, nor shall it constitute defamation against it; the website shall not be displayed, through any click on any of the links to the website, within a frame of the site from which the link is made, or any other website. Additionally, no content appearing on the website may be altered, framed, or have its appearance modified; without limiting the foregoing, The Forest reserves the right to cancel these agreements at any time and at its sole discretion.
- You acknowledge that use of the website is subject to all applicable local, state, and international laws and regulations, and you undertake not to violate any law and/or regulation in connection with your use of the website and its services, including Israeli laws relating to the transfer of information or software from Israel. Furthermore, you undertake not to perform or attempt to perform any testing or examination of the system’s vulnerability, to breach security or authentication measures, to interfere with or disrupt systems and/or networks connected to the service, or to violate the laws, regulations, policies, or procedures of other systems and/or networks. You also undertake not to gain or attempt to gain unauthorized access to the service, other accounts on the website, computer systems, or communication networks connected to the service by password cracking or any other means.
- The permission to use the services and access them is void to the extent that such use or access is prohibited by law. Your use of the services shall be deemed your declaration and commitment that (a) all registration information submitted is true and accurate; (b) you will maintain the accuracy and currency of this information; (c) you are 18 years of age or older, or alternatively, have obtained consent from a parent and/or guardian to use the website’s services; and (d) your use of the services does not violate any law, regulation, or other obligation.
10. Changes to the terms of use.
The Forest reserves the right to update and/or change and/or add to and/or correct and/or remove parts of the Terms of Use from time to time, at its sole discretion, and to update the Terms of Use by indicating the date of their update on the website, without any prior notice. In any case, the Terms of Use do not derogate from the provisions of any law. It is your sole responsibility to periodically review the Terms of Use and the Privacy Policy published on the website in order to stay informed of any changes. Accessing and/or browsing and/or using the website of any kind and for any purpose, after any change to the Terms of Use published on the website, constitutes your full acceptance of the changes and/or the new Terms of Use and Privacy Policy published on the website.
Assignment of Rights:
The Forest may assign and/or transfer and/or delegate its rights under these Terms of Use, or any part thereof, to any corporation or third party at its sole discretion and without any prior notice.
11. Contact Us
For inquiries or questions regarding these Terms of Use, you can contact us using the available methods on the Contact Us page of the website, by phone directly to the branches at 025868787, or by sending an email to contact@theforestcafe.co.il.
These Terms of Use were last updated on May 15, 2025.